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Shipping Policy

At Cizms Artificial Plant, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders throughout the Netherlands.

1. Shipping Area

We currently ship to all residential and business addresses within the Netherlands. We are continually expanding our delivery network and may offer international shipping in the future.

2. Order Processing

  • Orders are processed Monday through Friday, excluding public holidays.

  • Most orders are processed within 1–2 business days after payment has been successfully received.

  • During busy periods, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed, it will be prepared for shipment and handed over to one of our trusted delivery partners.

3. Estimated Delivery Time

After your order has been dispatched, estimated delivery within the Netherlands is:

  • Standard Delivery: 2–5 business days

  • Express Delivery (if available): 1–2 business days

Delivery times are estimates and may vary due to weather conditions, carrier delays, peak shopping periods, or unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated during checkout based on the delivery location and the size of your order.

From time to time, Cizms Artificial Plant may offer free shipping promotions. Any applicable free shipping offers will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available), allowing you to monitor your shipment until delivery.

6. Delivery Information

Please ensure that your shipping address is complete and accurate before placing your order.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete delivery addresses

  • Unavailable recipients at the time of delivery

  • Carrier-related delays beyond our control

  • Severe weather or force majeure events

If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for reshipment.

7. Damaged or Missing Items

We carefully inspect every order before shipment.

If your package arrives damaged or if any items are missing, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, include:

  • Your order number

  • Clear photographs of the package and damaged items (if applicable)

  • A brief description of the issue

We will review your claim and provide an appropriate solution as quickly as possible.

8. Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.

9. Order Changes and Cancellations

Orders may only be modified or cancelled before they have entered processing.

Once an order has been processed or shipped, changes and cancellations may no longer be possible.

10. Multiple Packages

For larger orders or products shipped from different warehouses, your order may arrive in multiple packages. If this happens, you will receive separate tracking information for each shipment where available.

11. Public Holidays

Orders are not processed or shipped on Dutch public holidays. Orders placed during these periods will be processed on the next available business day.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Cizms Artificial Plant

Email: support@cizms.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

We appreciate your trust in Cizms Artificial Plant and look forward to delivering beautiful, maintenance-free greenery directly to your doorstep.

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