Refund Policy

At Cizms Artificial Plant, customer satisfaction is our priority. We want you to shop with confidence, and we are committed to providing a fair and transparent refund process. Please read this Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return for eligible items within 30 days of receiving your order.

To qualify for a refund, the product must:

• Be unused and in its original condition.

• Be returned in its original packaging, including all accessories and labels.

• Show no signs of damage caused by misuse, improper handling, or normal wear and tear.

• Be accompanied by proof of purchase, such as your order confirmation or receipt.

We reserve the right to inspect returned items before approving a refund.

2. Non-Refundable Items

The following items are generally not eligible for refunds unless they arrive damaged or defective:

• Clearance or final sale items.

• Gift cards or store credit.

• Customized or personalized products.

• Products damaged due to improper use or customer negligence.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us process your request, please provide:

• Your order number.

• A description of the issue.

• Clear photographs showing the product and packaging.

Once your claim has been reviewed, we may offer:

• A replacement.

• A full refund.

• A partial refund, where appropriate.

4. How to Request a Refund

To initiate a refund request, please contact our customer support team with:

• Your order number.

• The reason for your return.

• Supporting photographs if the item is damaged or defective.

Our team will review your request and provide return instructions if your request is approved.

Please do not return products without first contacting us, as unauthorized returns may delay processing.

5. Return Shipping

If the return is due to:

• A defective product,

• A damaged shipment, or

• An incorrect item sent by us,

Cizms Artificial Plant will cover the reasonable return shipping costs.

If the return is for any other reason, such as a change of mind, the customer is responsible for the return shipping costs unless otherwise required by applicable law.

We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of returned packages without tracking.

6. Refund Processing

After we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved:

• Refunds will be issued to your original payment method.

• Processing typically takes 5–10 business days, depending on your payment provider or financial institution.

Please note that your bank or payment provider may require additional time before the refunded amount appears in your account.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period:

1. Check your bank account or payment method.

2. Contact your payment provider or bank, as processing times may vary.

3. If you still have not received your refund, please contact our customer support team for assistance.

8. Order Cancellations

Orders may be cancelled only before they have entered processing or shipment.

Once an order has been processed or dispatched, it can no longer be cancelled. In such cases, you may request a return after receiving your order, subject to this Refund Policy.

9. Exchanges

We replace items only if they are damaged, defective, or incorrect.

If you wish to exchange an eligible item for the same product, please contact our customer support team, and we will assist you with the exchange process.

10. Abuse of the Refund Policy

To protect both our customers and our business, Cizms Artificial Plant reserves the right to refuse refund requests in cases involving:

• Fraudulent activity.

• Excessive or repeated return requests.

• Returned products that do not meet the eligibility requirements outlined in this policy.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will become effective upon publication on our website with a revised effective date.

12. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Cizms Artificial Plant

Email: support@cizms.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

We appreciate your trust in Cizms Artificial Plant and are committed to making every shopping experience enjoyable, reliable, and hassle-free.